FAQ's
- How to become a reseller? You can create an account and start ordering
- What are the shipping rates? Please read our Shipping Policy here
- Do you accept return and refund? Yes, with Terms and Conditions. Please see the policy here
- What are the delivery Options? We have standard free shipping that may take time. We do not allow Pick-up of orders from our warehouses.
- How do I place my Order? Simply add to cart.
- How to Track my Order? Once we receive the order we will process your orders within the next 72 hours upon payment confirmation. Once the item has been shipped we will send you a Tracking number of your order/s (if tracking is available).
- Is your product/s Brand New with Warranty? Yes.
- What if I forgot my Password? If you forgot your password simply Click on the "Log-in Page" and Click on the Forgot password and you will receive an email link to reset your password.
- Can I PRE-ORDER? Yes, chat us on our social media or email us via contact form.
- How do I pay my order? You can pay using Debit/Credit Cards via Paypal Checkout, Bank Tansfers and Gcash.
- Do you offer Cash on Delivery? No.
- Do you ship worldwide? Yes, subject for review if the country is serviceable.
- What are the Shipping Options? Standard Shipping (is FREE) and Express (depends on country) which is expensive depends on the courier.
- Do I need to pay duty tax? The possibility is Yes, Every country has different customs restriction the possibility to pay duty and taxes upon arrival of your item depends on the government but we will try our best to assist you on the matter. Charges must be paid by the recipient of the parcel. Any orders returned due to unpaid taxes will incurred charges deducted from the refund amount.
- How long will I receive my order? Shipping usually takes 7-60 days during normal situations (excluding holidays , saturday and sunday and weather delays) since most of the items are imported.
- Do you accept return and refund? Yes, subject to Terms and Conditions. We accept returns and refund if items delivered is not as described.
- Do you check Quality Standard of Products? Yes, all item has been carefully checked by our Partners before shipping.
- Do you have physical stores? Dolly and Cara is a B2B and B2C e-commerce business, we currently do not have physical store. Only office based since we digitally market products through the web. Please feel free to contact us