Frequently Asked Questions

• What are the shipping rates? Please read our Shipping Policy here

• Do you accept return and refund? Yes, with Terms and Conditions. Please see the policy here

• What are the delivery Options?  Although we ship nationwide we do not allow Pick-up of orders from our warehouses. 

• How do I place my Order?  Simply Add to Bag/Cart/Basket your chosen product/s and Click Complete Order. Please be aware that some products are subject to availability. Please be patient. 

• How to Track my Order? Once we receive the order we will process your orders within the next 48 hours upon payment confirmation. **Processing of orders usually takes 2-5 days from the brand partners. Once the item has been shipped we will send you a Tracking number of your order/s. **Counting of Shipping Lead time will commence after completion of the processed items from packing to documentation.

• Is your product/s Brand New with Warranty? Yes, we only Sell Brand New Product/s with Warranty for Branded products.

• Is the product/s Authentic and Original? Yes, Of course! All product/s are Original and Guaranteed Authentic Original. NO counterfeit/knock-off/fakes.

• What if I forgot my Password? If you forgot your password simply Click on the "Log-in Page" and Click on the Forgot password and you will receive an email link to reset your password.

• Can I request product/s that are not shown on your site? Yes, If you can't find what your looking you may use our Personal Shopping Services or send us an email.

• Can I PRE-ORDER? Yes, Please Leave us a message via chat button with your email address. 

• How do I pay my order? We also accept Paypal Express for Credit and Debit Cards paying customers subject to paypal fees. Bank Deposit/Transfer.

• Do you offer Cash on Delivery? Sorry, currently NO Longer we offer COD

• Do you ship worldwide? Yes, subject for review if the country is serviceable.

• What are the Shipping Options? Currently, we offer standard Shipping. No Rush shipping (excluding holidays, saturday  and sunday and weather delays).

• Do I need to pay duty tax?  The possibility is Yes, Every country have different customs restriction the possibility to pay duty and taxes upon arrival of your item depends on the government but we will try our best to assist you on the matter. Charges must be paid by the recipient of the parcel. Any orders returned due to unpaid taxes will incurred charges deducted from the refund amount. Please get in touch.

• Are your products Vat included?  Prices shown in the website are vat-ex

• How long will I receive my order? Shipping usually takes 3-10 days for local and 14-35 days for international during normal days. Depending on your options such as Standard Shipping or Rush Shipping (excluding holidays , saturday and sunday and weather delays)

• Is there a warranty? Yes, for locally sourced branded units it will be covered under the local warranty. While for the International sourced branded units it will be covered under the country of origin. Please be noted that for international warranty shipping will be shouldered by the customers but facilitation will be under us. Send us a chat anytime or email us for any questions.

• Do you accept return and refund? Yes, with Terms and Conditions. We accept returns and refund if items delivered is not as described.

• Do you check Quality Standard of Products? Yes, all items has been carefully checked by Brand Partners before shipping to avoid complaints.

• Do you have Corporate Office? Yes, we do have Corporate Office. Please feel free to contact us 

• Do you have proof of legitimacy?  Yes, we are a registered business with complete registration documents.

• Do you have physical stores? Dolly and Cara is a B2B and B2C e-commerce business, we currently do not have physical store. All product/s are listed by our partners/brand overseas/local suppliers/manufacturers.

• Note to remember: Please take note that all our items are from manufacturer, brand partners, and suppliers from different countries. Shipping may take longer during holiday season and peak seasons. Rest assured we will monitor everything for you.

• Do you have more Questions? Send us a message or drop us a message via "CHAT WITH US" Button